I/ Conditions for returns/exchanges:
Within 01 day of receiving the goods, customers have the right to return or exchange products under the return policy of Greenfields Coffee Co., Ltd., provided they still have the invoice or the purchase information in our system, and the product is intact and unused.
The product has a manufacturing defect or differs from the order information.
The exterior was affected during shipping, e.g., torn, peeled or broken packaging.
The product's seal is broken, or the wrong quantity, information or design was delivered compared with the order.
We do not accept returns or exchanges when the customer has simply changed their mind about their needs.
II/ Return/Exchange Process.
- For out-of-province orders, the recipient is responsible for confirming the quantity and checking the goods upon receipt, and must return them to the carrier immediately.
- For orders in central Huế City, Greenfields Coffee will send a staff member to collect and exchange the product in person.
Refund policy.
- For prepaid orders, customers will be refunded when the received goods are defective due to production and the customer returns them without wanting to exchange for another product.
- Refund time: 07 to 15 days after Greenfields Coffee receives the returned goods. The money is refunded to the personal account provided by the customer.
III/ How to return/exchange a product:
For customers who purchased online.
Step 1: Contact the online sales channel where you placed the order to register your exchange.
Step 2: Follow the instructions of our advisor.
Step 3: Pack the product and any promotional gifts (if any), together with the VAT invoice if you have one.
Step 4: Send it to Greenfields Coffee Co., Ltd. - 118 Lý Nam Đế, Kim Long Ward, Huế City, and wait for confirmation from the online sales team.
Contact phone number: 0931 931 144.
For customers who purchased in store.
Products can only be exchanged/returned at the store where the customer bought them.